Customer satisfaction is our top priority. Vapor Connoisseur offers a full refund for any unused item for return for any reason within 14 days. You will be refunded within 5 days (less postage costs). Please call 877-330-0370 for assistance with any questions or your request to return (RMA). Shipments received by Vapor Connoisseur without an RMA number will be refused.
We offer a 30-day guarantee for any Vapor Connoisseur Kits sold on our website ONLY (for Vapor Connoisseur products sold in a retail store, please contact retailer for their return policies). If you are not fully satisfied with your purchase, we will refund your money (not including shipping costs) less a 20% restocking fee.
Refunds cannot be offered if any of the goods has been used due to health and hygiene reasons. We also reserve the right to disregard items being returned for a refund that may not be a product of Vapor Connoisseur or a modified/tampered product that is a deviation from the products original form at time of purchase. Where returned Goods are found to be damaged due to the Buyer’s fault the Buyer will be liable for the cost of the Goods and no refund will be offered.
NOTE: The 30-day guarantee does not include e-liquids or used products, only Kits purchased on www.vaporconnoisseur.com. Product must not be broken or damaged and must be delivered to our Florida address within the 30-day time period. Please call 877-330-0370 to request a RMA before sending back goods or risk not receiving a refund at all due to the inability to track or process an unknown package.